Apple won’t explain why some of its new MacBook Pros are making a weird popping noise – Business Insider


macbook pro 2016 touch bar 15 inch
A still from a YouTube
video showing the clicking/popping noise.


Punataro Puhn
Chaturaphit/YouTube



Many MacBook Pro owners are complaining that their high-end
laptops are making a weird “popping” noise — and Apple isn’t
saying why.


Earlier this month, reports started circulating about the
problem
. Owners of the new MacBook Pro, released in 2016, say
they’re hearing a strange noise coming from their devices
intermittently.

The issue appears to be primarily affecting 15-inch MacBook Pros,
though there have been reports of it happening to the 13-inch
MacBook Pro too. It’s also not clear exactly how many people are
affected, though the issue seems to relatively widespread.

There are numerous support forum threads from disgruntled
customers online,
and after I wrote about the problem two weeks ago
nearly half
a dozen people emailed me to say their laptops were also
affected.

Apple, meanwhile, is staying silent. When I first reached out to
the company’s comms team, a spokesperson said they’d get back to
me. After I followed up earlier this week, they said that they’ve
got “nothing to add.”

In the absence of public comment from Apple, affected users have
been left guessing at the possible cause. Some are pointing to
heat or
thermal expansion of components as a potential reason
, noting
that it happens when their laptops are under stress.

One affected owner said in an email they thought it “didn’t seem
like anything major to me,” but they had “bought a separate hard
drive to back everything up [in case] something bad happens. If
it gets worse I’ll certainly have no choice but to contact them,
for whatever good it might do.”


macbook pro touch bar
The
MacBook Pro’s Touch Bar.


salchuiwt/Flickr
(CC)



Another said it “randomly” happens “everyday” and is “super
annoying.”

A third MacBook Pro owner said it happens “multiple times a day.
Notably when i open the laptop — usually after about 30ish
seconds, but not every time. And then every 20-100 minutes after
that.” It’s about as loud “as a trackpad click.”

Users also say they’re getting mixed messages from Apple’s
customer services team. A poster in an Apple support forum thread
wrote that when they took their device to Apple’s Genius Bar
customer service team, a dent on the bottom of their MacBook Pro
was blamed, and they had to pay $130 to get it fixed. (Others say
their devices are popping even when there’s no dent present.)

But a poster on
Twitter said after they took their MacBook Pro back to Apple
,
the company replaced it with one that didn’t make any weird
noises.
Another wrote on a support forum they were
“working with
AppleCare and Engineering now” to try and pin down the problem.

There are loads of videos online capturing the noise, like this
one:

For now, there’s no hard evidence that the popping sound is
evidence of a deeper problem — but it’s easy to see why it might
be alarming to someone who has spent upwards of $2,399 (or
£2,349) for their shiny new 15-inch MacBook Pro.

If in doubt, it might be wise to talk to Apple Support just in
case.

Is your MacBook Pro playing up? Get in touch:
rprice@businessinsider.com

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